Shipping policy

 

Shipping Policy

 6.1      We aim to dispatch your order within 2 - 3 working days from Order Confirmation.

 6.2       If we are unable to supply you with any Product by the estimated delivery date, for example because that Product is not in stock or no longer available, or because of an error in the price on our Website, we will inform you of this by email.

 6.3       Whilst we will endeavour to meet any stated dispatch and delivery dates and/or times, we cannot guarantee these and accept no responsibility for any delays in deliveries due to any act or omission of third party delivery organisations and couriers as used by us from time to time. As such we will not be liable for any loss or damage of whatever nature suffered by you as a result of any delay or failure to deliver which is due wholly or partly to circumstances beyond our reasonable control.

 6.4        All delivery charges will be clearly stated during your order process prior to confirming your purchase at checkout. Please contact us for more information on your delivery at woodubend@gmail.com

 6.4.1 Please note, deliveries to UK Mainland & Scotland may take at least a day longer than standard.

6.4.2 Shipping Exemptions: Channel Islands, Isle of Man, Isle of Wight, Aldeney, Herm and Sark  

6.5        Each delivery of Products will be accompanied by a delivery note which shows the date of your order, all relevant reference numbers, the type and quantity of the Products, and, if the order is being delivered by instalments, the outstanding balance of Products remaining to be delivered.

 6.6         Delivery of an order shall be completed when the Products are delivered to the address you provided on ordering the Products or when you (or a carrier organised by you) collect them from us. The Products will be your responsibility, and at your risk, from that time.

 

Shipping to a different delivery address

 6.7          We are happy to arrange delivery of your order to an address that is different from your credit or debit card billing address. Please ensure that you have checked your address details carefully on submitting your order as you are responsible for ensuring that you are able to take delivery of the Products.

 6.8           Delivery addresses cannot be changed once the order has been dispatched and we will not be held responsible for lost deliveries which result from an incorrect delivery address, as entered by you.

 

Non-delivery

 6.9            If no one is available at your address to take delivery the courier will normally leave a card will be left for you to either rearrange delivery or to collect the package from a designated depot. After a period of time your package will be returned to us, in which case please contact us at woodubend@gmail.com to rearrange delivery, alternatively we may contact you to arrange re delivery and take payment for any applicable re delivery fees before re-dispatching the Product.

 

6.10          If you do not arrange re delivery within 1 month of your order being returned to us we will refund the price paid for the Products, less any delivery charges incurred by us.

 

Problems upon delivery

 

6.11          If you receive any Products which are either damaged or missing or the packaging has been opened, please inform us and also register all reservations and complaints with the carrier or refuse the package if it is appears to have been opened or damaged.

 

6.12          If you have not been able to inform the carrier or you discover the problem later please contact us at woodubend@gmail.com

 

Inspection on delivery

 

6.13          You are to check the Products upon delivery to ensure they correspond with the type and colour specified in your order. Where you feel the Products are of the incorrect colour we request you take photos of the Products, in particular Paint, and send them to us at woodubend@gmail.com, along with details of your order number, prior to returning the Products to us. We will then review the photos to establish if the Product is the incorrect colour.

 

6.14           We can replace Products of the incorrect type or colour provided the Products originally supplied to you are returned in accordance with clause 7.

 

6.15            We cannot however accept returns of Products (or liability for them under these Terms of Sale) where they have been used, unless they are faulty. This restriction will apply where the Products were not the type and colour specified in your order but were used in any event.

 

International delivery

 

6.16             We do not deliver to addresses outside the UK or Ireland. Where you are located outside of the UK or Ireland you will not be able to make purchases via our Website.  Please get in contact with our team woodubend@gmail.com about where to purchase our products from outside of the UK.